Dear Tom,

Thank you for your expert advice in diagnosing the problem with my boiler.  My first thoughts were a bit skeptical, how can anyone help make these major repairs via the internet?  Then I realized, I was already searching for answers on your informative web site.  After your quick response to our email and following phone conversations I knew, I had found someone who had the knowledge to solve our boiler problems and was actually willing to help.  Having to make such repairs was a bit intimidating, but your thorough guidance actually made it uncomplicated.  You are very easy to talk to, your response to my countless questions and instruction demonstrated your patience and reinforced the confidence necessary to make the repairs. 

These repairs would have cost considerably more if I had a local specialist make a service call.  Plus, I would have had to be without heat for a couple of days before they could make a service call.  By providing me the necessary steps and materials needed you saved me time and money, Thanks.  It’s rare to find one who is so honestly willing to help other diagnose and solve problems of this nature.

The next time my family and friends have any type of plumbing issue, we will be sure to give you a call.

Until then, it was a pleasure working with you.

Sincerely,

Bill